https://business.forums.bt.com/t5/Broadband/PPPoe/m-p/95161#M18367 <P>I want to reset my mesh system which replaced a business smart hub 2 &nbsp;- while it was connected via a dray tek modem it kept dropping out an so i am resetting it by full reinstall - however i don't recall having a pppoe login in - do i need one and if so how do &nbsp;get it</P> Tue, 29 Jul 2025 15:09:00 GMT cbm 2025-07-29T15:09:00Z https://business.forums.bt.com/t5/Broadband/PPPoe/m-p/95161#M18367 <P>I want to reset my mesh system which replaced a business smart hub 2 &nbsp;- while it was connected via a dray tek modem it kept dropping out an so i am resetting it by full reinstall - however i don't recall having a pppoe login in - do i need one and if so how do &nbsp;get it</P> Tue, 29 Jul 2025 15:09:00 GMT https://business.forums.bt.com/t5/Broadband/PPPoe/m-p/95161#M18367 cbm 2025-07-29T15:09:00Z https://business.forums.bt.com/t5/Broadband/PPPoe/m-p/95162#M18368 <P>Hi cbm</P> <P>&nbsp;</P> <P>I know we've now spoken on X and I provided the details but for anyone else who finds this with the same query: if you're using a 3rd party router, yes you will need your authentication details, <A href="https://business.bt.com/help/contact-us-business/fix-a-fault" target="_blank">you can request these from the technical support team</A> or if you don't get anywhere with that, send me a private message.&nbsp;</P> Tue, 29 Jul 2025 17:02:55 GMT https://business.forums.bt.com/t5/Broadband/PPPoe/m-p/95162#M18368 BethM 2025-07-29T17:02:55Z