topic Re: Need a list of our expired contracts at six sites in Broadband

Need a list of our expired contracts at six sites

DRB — Mon, 20 Oct 2025 12:18:00 GMT

We've attempted to contact BT billing on removing our expired contracts for phone/broadband but we cannot seem to get through to anyone that can help. We have six bundles at various sites

Any help would be greatly appreciated

Re: Need a list of our expired contracts at six sites

BethM — Mon, 20 Oct 2025 14:03:48 GMT

Hi DRB

Please call the team on 0800 916 0728 to discuss cancellations.

Re: Need a list of our expired contracts at six sites

DRB — Tue, 21 Oct 2025 16:24:54 GMT

Hi Beth,

This has now been done, and a link from the cancelation team has sent for the documents will not load, (Lightico). It just spins & spins. I contacted the same BT assistant, and this is the only system they use.

Is there another way for me to sign the documents?

Re: Need a list of our expired contracts at six sites

DRB — Wed, 22 Oct 2025 09:38:48 GMT

Still attempting to sign the documents and it is the same thing - the Lightico website just does not load. I have emailed the BT Compliance department last night and awaiting reply

Re: Need a list of our expired contracts at six sites

BethM — Wed, 22 Oct 2025 11:52:17 GMT

Hi DRB

Is it the same on all devices for you?