topic Re: Guest Wi-Fi - - Change SSID & Set Password in Broadband

Guest Wi-Fi - - Change SSID & Set Password

DrMopp — Wed, 14 Jan 2026 11:54:30 GMT

Currently have a Business SH2 on which it is not possible to do either of these. Is there any other BT Business product that does? BT Whole Home Wi-Fi page describes how to (can't get FTTP for some time yet)

Re: Guest Wi-Fi - - Change SSID & Set Password

DrMopp — Fri, 16 Jan 2026 15:20:26 GMT

Thanks for your reply. but I'm not sure how that would help as the guest wi-fi settings are on the router, and if it uses the same SH2 as I have, setting a Guest Wi-Fi SSID and Password is not an option.

Re: Guest Wi-Fi - - Change SSID & Set Password

HannahC1 — Tue, 20 Jan 2026 08:27:29 GMT

Hi DrMopp,

If your having issues with your guest wi-fi or your hubs, have a check at the frequently asked questions for these services.
Frequently asked questions – Broadband - BT Business Community

Thanks

Re: Guest Wi-Fi - - Change SSID & Set Password

AlanM1 — Thu, 22 Jan 2026 09:57:56 GMT

Guest Wi‑Fi – SSID & Password Control

Thanks for your question. You’re correct — with the BT Business Smart Hub 2, it isn’t currently possible to change the Guest Wi‑Fi SSID or set a custom password. The guest network is fixed and designed as a simple, open access option.

Regarding the BT Whole Home Wi‑Fi page you mentioned, this can be a bit misleading in a Business context. Whole Home Wi‑Fi is a consumer product and isn’t compatible with, or supported on, standard BT Business broadband services — particularly when using Business hubs like the Smart Hub 2.

Are there any BT Business alternatives?

At the moment:

There is no BT Business broadband router that allows customisation of the guest SSID or password in the way described on the Whole Home Wi‑Fi pages.
These features are typically available on enterprise‑grade Wi‑Fi solutions, rather than standard BT Business broadband equipment.

Workarounds (if custom guest access is required)

Some customers choose to:

Use a third‑party managed Wi‑Fi system (e.g. mesh or access points) connected to the BT Business service, which allows full control over SSIDs, passwords, and guest policies.
For larger or more complex setups, consider BT Managed or Enterprise Wi‑Fi solutions, where guest networking can be fully configured — availability depends on contract and location.

Re: Guest Wi-Fi - - Change SSID & Set Password

DrMopp — Thu, 22 Jan 2026 10:36:58 GMT

@AlanM1 Thank you for the comprehensive response, which confirms my findings. It is disappointing to find that the consumer product offers more than that available to small business. I have considered third party systems but will wait until we are able to get FTTP and Ultrafast Broadband in this rural backwater!