topic How to change site officer details in Broadband

How to change site officer details

ea-rfca — Wed, 18 Feb 2026 11:59:17 GMT

I am slowly moving 25 BB accounts back to BT, each one is at a different location around East Anglia. Currently my details are set as the contact / site office for all of them, but once up and running I want the actual site officers to be able to report faults directly to BT rather than having to come through me.

So how can I achieve this, I cannot see anything in my on-line account to allow this, but I am new to BT so it may hopefully be hidden somewhere I have not yet found ?

Re: How to change site officer details

BethM — Wed, 18 Feb 2026 18:29:07 GMT

Hi ea-rfca

For someone to be able to raise a fault, they have to be listed as an authorised contact on the account. You can do this by creating an online account for them and using a bill for the account number in question within the last 9 months to link their account to their BT services. This will then create a contact for them on the BT side.

Re: How to change site officer details

ea-rfca — Thu, 19 Feb 2026 10:46:08 GMT

Thanks, I will give that a go, just need to work out how 🙂

Re: How to change site officer details

BethM — Thu, 19 Feb 2026 17:05:50 GMT

Hi ea-rfca

You can find the guide for how to create a new account here.