topic Re: How to Scan to Email on BT BB in Broadband

How to Scan to Email on BT BB

ea-rfca — Wed, 18 Feb 2026 15:23:33 GMT

Three of my BB accounts have recently switched from Plusnet to BT and now find their Printer's Scan to Email function no longer works. I did try using another Plusnet account that is still active, but it still fails, I'm guessing that PN can tell it's not coming from a PN router ?

Is there a BT SMTP server that I can use on the printers to allow Scan to Email and if so what are the settings please.

Re: How to Scan to Email on BT BB

BethM — Wed, 18 Feb 2026 18:30:33 GMT

Hi ea-rfca

Do you pay BT for your emails? We can only assist with email queries for accounts through BT directly (i.e you pay for a Microsoft license through us)

Re: How to Scan to Email on BT BB

ea-rfca — Thu, 19 Feb 2026 10:42:45 GMT

AFAIK we do not have BT email, I just migrated our PN accounts to BT, no one said anything about email ?

Re: How to Scan to Email on BT BB

BethM — Mon, 23 Feb 2026 12:05:22 GMT

Hi ea-rfca

I don't see how changing your internet provider/router would impact anything to do with your emails or printer. I would contact the support for this service and ask them for help as I am not aware of how it works and can't assist further, apologises