https://business.forums.bt.com/t5/Broadband/Moved-to-BT-but-old-PN-account-still-live/m-p/96201#M18624 <P>Hi ea-rfca</P> <P>&nbsp;</P> <P>If your accounts are now active and working with BT but Plusnet are still invoicing you, you will need to contact Plusnet to ask why and to get this corrected.</P> Thu, 19 Feb 2026 17:09:06 GMT BethM 2026-02-19T17:09:06Z https://business.forums.bt.com/t5/Broadband/Moved-to-BT-but-old-PN-account-still-live/m-p/96195#M18620 <P>Back in January I asked my contact at BT two move the second group of four Plusnet accounts to BT and they are now all active, but so are the old Plusnet accounts and we are still being billed by Plusnet ???</P><P>Why has BT not ceased the old accounts, what needs to be done ?</P> Thu, 19 Feb 2026 10:56:05 GMT https://business.forums.bt.com/t5/Broadband/Moved-to-BT-but-old-PN-account-still-live/m-p/96195#M18620 ea-rfca 2026-02-19T10:56:05Z https://business.forums.bt.com/t5/Broadband/Moved-to-BT-but-old-PN-account-still-live/m-p/96201#M18624 <P>Hi ea-rfca</P> <P>&nbsp;</P> <P>If your accounts are now active and working with BT but Plusnet are still invoicing you, you will need to contact Plusnet to ask why and to get this corrected.</P> Thu, 19 Feb 2026 17:09:06 GMT https://business.forums.bt.com/t5/Broadband/Moved-to-BT-but-old-PN-account-still-live/m-p/96201#M18624 BethM 2026-02-19T17:09:06Z