https://business.forums.bt.com/t5/Broadband/OneUtilityBill-BT-Business-FTTP-PPPoE-details/m-p/96327#M18667 <P>Hello there, I am having no luck with OneUtilityBill, they have sent an engineer round to install BT Business FTTP, he upgraded the ONT to the property to a 2.5Ghz model and confirmed the line was all good and left.&nbsp;<BR /><BR /></P><P>I plugged in a TP-Link router provided from OneUtilityBill, but it’s asking for PPPoE details to authenticate the internet connection.&nbsp;<BR /><BR /></P><P>I assumed they would have entered this information before sending the router or provided it in a letter or an email.&nbsp;<BR /><BR /></P><P>They have told me that I don’t need the username or password for the connection, and that all I needed to do was plug the router into the ONT, enter the WiFi password and I’ll be good to go.&nbsp;<BR /><BR /></P><P>This isn’t the case, and after spending all afternoon on the phone with them, they have told me that they can’t provide this information.&nbsp;<BR /><BR /></P><P>So the problem… I’m now without internet until I’m either provided these details or they send another router.&nbsp;<BR /><BR /></P><P>The internet is provided by BT Business under OneUtilityBill’s account, is there any chance someone from BT can help me with these details - I’m happy to provide my ID and proof of address, if this helps?&nbsp;<BR /><BR /></P><P>Im aware this isn’t BT’s fault, and wish I had just gone direct in the first place.&nbsp;<BR /><BR /></P><P>Thank you in advance everyone.&nbsp;</P> Fri, 27 Mar 2026 20:29:53 GMT tauntonguy92 2026-03-27T20:29:53Z https://business.forums.bt.com/t5/Broadband/OneUtilityBill-BT-Business-FTTP-PPPoE-details/m-p/96327#M18667 <P>Hello there, I am having no luck with OneUtilityBill, they have sent an engineer round to install BT Business FTTP, he upgraded the ONT to the property to a 2.5Ghz model and confirmed the line was all good and left.&nbsp;<BR /><BR /></P><P>I plugged in a TP-Link router provided from OneUtilityBill, but it’s asking for PPPoE details to authenticate the internet connection.&nbsp;<BR /><BR /></P><P>I assumed they would have entered this information before sending the router or provided it in a letter or an email.&nbsp;<BR /><BR /></P><P>They have told me that I don’t need the username or password for the connection, and that all I needed to do was plug the router into the ONT, enter the WiFi password and I’ll be good to go.&nbsp;<BR /><BR /></P><P>This isn’t the case, and after spending all afternoon on the phone with them, they have told me that they can’t provide this information.&nbsp;<BR /><BR /></P><P>So the problem… I’m now without internet until I’m either provided these details or they send another router.&nbsp;<BR /><BR /></P><P>The internet is provided by BT Business under OneUtilityBill’s account, is there any chance someone from BT can help me with these details - I’m happy to provide my ID and proof of address, if this helps?&nbsp;<BR /><BR /></P><P>Im aware this isn’t BT’s fault, and wish I had just gone direct in the first place.&nbsp;<BR /><BR /></P><P>Thank you in advance everyone.&nbsp;</P> Fri, 27 Mar 2026 20:29:53 GMT https://business.forums.bt.com/t5/Broadband/OneUtilityBill-BT-Business-FTTP-PPPoE-details/m-p/96327#M18667 tauntonguy92 2026-03-27T20:29:53Z https://business.forums.bt.com/t5/Broadband/OneUtilityBill-BT-Business-FTTP-PPPoE-details/m-p/96329#M18668 <P>Hi tauntonguy92</P> <P>&nbsp;</P> <P>We can't provide any account details to someone who isn't named on the account with us. If you have a static IP on your broadband connection, you need your PPPoE details to pick this up. However, if you just have a dynamic connection, you can use these generic details:</P> <P>&nbsp;</P> <P>username: bthomehub@btbroadband.com</P> <P>password: ADSL&nbsp;</P> Mon, 30 Mar 2026 11:35:58 GMT https://business.forums.bt.com/t5/Broadband/OneUtilityBill-BT-Business-FTTP-PPPoE-details/m-p/96329#M18668 BethM 2026-03-30T11:35:58Z