topic Re: trying to get a refund for overcharged broadband and phone in Broadband

trying to get a refund for overcharged broadband and phone

Alternatives123 — Tue, 21 Apr 2026 12:20:20 GMT

for over 18 months we have been trying to around £3k back from BT business due to being charged incorrectly

we send emails to all of the business team members we have email addresses for and nothing is being done at all

we are a charity and we need this money

we have sent emails, letters had phone conversations but no one is dealing with our entitlement to a return of monies to us

any ideas

BethM — Wed, 22 Apr 2026 11:05:26 GMT

Hi Alternatives123

I can chase this for you - please send over a private message so I can take some details.

Alternatives123 — Thu, 23 Apr 2026 12:27:47 GMT

can you send me an email to [removed] and then i can forward the email chain to you which gives full details

thanks

BethM — Thu, 23 Apr 2026 12:27:48 GMT

Hi Alternatives123

I have removed your email from your post to avoid unwanted emails coming your way - I will email you there shortly.