https://business.forums.bt.com/t5/Broadband/Obtaining-settings-to-set-up-third-party-route/m-p/96535#M18722 <P>Hi Cofi</P> <P>&nbsp;</P> <P>If you have a static IP, the details will be individualised for your connection.<A href="https://business.bt.com/help/contact-us-business/fix-a-fault" target="_blank"> If you contact the faults team, they can advise the details.</A></P> Wed, 20 May 2026 11:53:54 GMT BethM 2026-05-20T11:53:54Z https://business.forums.bt.com/t5/Broadband/Obtaining-settings-to-set-up-third-party-route/m-p/96530#M18721 <P>I hope someone who knows their stuff can help us please <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P>We're setting up a third party router and have just obtained a static IP address for our line this morning.&nbsp;</P><P>Our IT staff need more details than the Router address and the subnet mask that came on the order email.</P><P>They want to know the public IP address, Subnet address, Gateway and DNS servers.</P><P>Are these standard for all BT lines or do I need to contact live chat to obtain them?</P><P>Sorry, a bit clueless on this!&nbsp;</P><P>&nbsp;</P><P>Thank you</P> Tue, 19 May 2026 12:24:01 GMT https://business.forums.bt.com/t5/Broadband/Obtaining-settings-to-set-up-third-party-route/m-p/96530#M18721 Cofi 2026-05-19T12:24:01Z https://business.forums.bt.com/t5/Broadband/Obtaining-settings-to-set-up-third-party-route/m-p/96535#M18722 <P>Hi Cofi</P> <P>&nbsp;</P> <P>If you have a static IP, the details will be individualised for your connection.<A href="https://business.bt.com/help/contact-us-business/fix-a-fault" target="_blank"> If you contact the faults team, they can advise the details.</A></P> Wed, 20 May 2026 11:53:54 GMT https://business.forums.bt.com/t5/Broadband/Obtaining-settings-to-set-up-third-party-route/m-p/96535#M18722 BethM 2026-05-20T11:53:54Z