https://business.forums.bt.com/t5/Broadband/Broadband-connection-6-months-and-waiting/m-p/96637#M18745 <P>Hi treasurernjtvh</P> <P>&nbsp;</P> <P>The complaints team are the best people to chase this with Openreach - can you please send over a private message with the complaint reference so I can pass along this message to the team dealing?</P> Mon, 15 Jun 2026 14:16:26 GMT BethM 2026-06-15T14:16:26Z https://business.forums.bt.com/t5/Broadband/Broadband-connection-6-months-and-waiting/m-p/96621#M18742 <P>SIgned a 3 year contract with local BT business in Jan 2026. New line required and extra construction charges (new pole) agreed and signed for (twice!).&nbsp; Original order cancelled by BT in march, then reinstated. Now they tell me that I have not authorised the ECC for the reinstated order!!! 6 months wait, countless emails and phone calls, official complaint raised,&nbsp; and only 1 pole is needed!! Nobody seems to be able to resolve the issue between BT and Openreach or tell me what further paperwork is required. I think Ofcom beckons??&nbsp; Any one have similar issues or any idea on steps to take?</P> Wed, 10 Jun 2026 13:37:34 GMT https://business.forums.bt.com/t5/Broadband/Broadband-connection-6-months-and-waiting/m-p/96621#M18742 treasurernjtvh 2026-06-10T13:37:34Z https://business.forums.bt.com/t5/Broadband/Broadband-connection-6-months-and-waiting/m-p/96637#M18745 <P>Hi treasurernjtvh</P> <P>&nbsp;</P> <P>The complaints team are the best people to chase this with Openreach - can you please send over a private message with the complaint reference so I can pass along this message to the team dealing?</P> Mon, 15 Jun 2026 14:16:26 GMT https://business.forums.bt.com/t5/Broadband/Broadband-connection-6-months-and-waiting/m-p/96637#M18745 BethM 2026-06-15T14:16:26Z