https://business.forums.bt.com/t5/Broadband/So-much-time-wasted-moving-to-Cellular-Gateways-and-Starlink/m-p/96939#M18832 <P>Finally giving up and moving all our accounts away from BT/Openreach to something I can actually control e.g. Cellular Gateways/Starlink etc.</P><P>The last straw - a bill has double and we haven't changed a thing, we on purpose want our contract on monthly rolling so we can shut them down ASAP on we have the new connections up and running.</P><P>But with so many abusive calls from BT sales persons telling me I MUST take 36 months or lose the connection or the off shore team not listening to what I'm saying it is not worth the level of service, the non exisatent customer service especially when it's taken all in 9 months for one connection that never got finished, over 4 months on another that doesn't seem to have an end date and the amount of time I've spent contacting and wasting time with the off shore team mostly trying to raise complaints and going round in circles as they don't seem to know the rules and only want to close the call ASAP</P> Wed, 16 Sep 2026 09:27:27 GMT johnlightbody 2026-09-16T09:27:27Z https://business.forums.bt.com/t5/Broadband/So-much-time-wasted-moving-to-Cellular-Gateways-and-Starlink/m-p/96939#M18832 <P>Finally giving up and moving all our accounts away from BT/Openreach to something I can actually control e.g. Cellular Gateways/Starlink etc.</P><P>The last straw - a bill has double and we haven't changed a thing, we on purpose want our contract on monthly rolling so we can shut them down ASAP on we have the new connections up and running.</P><P>But with so many abusive calls from BT sales persons telling me I MUST take 36 months or lose the connection or the off shore team not listening to what I'm saying it is not worth the level of service, the non exisatent customer service especially when it's taken all in 9 months for one connection that never got finished, over 4 months on another that doesn't seem to have an end date and the amount of time I've spent contacting and wasting time with the off shore team mostly trying to raise complaints and going round in circles as they don't seem to know the rules and only want to close the call ASAP</P> Wed, 16 Sep 2026 09:27:27 GMT https://business.forums.bt.com/t5/Broadband/So-much-time-wasted-moving-to-Cellular-Gateways-and-Starlink/m-p/96939#M18832 johnlightbody 2026-09-16T09:27:27Z https://business.forums.bt.com/t5/Broadband/So-much-time-wasted-moving-to-Cellular-Gateways-and-Starlink/m-p/96944#M18833 <P>Hi johnlightbody</P> <P>&nbsp;</P> <P>I'm sorry to hear about this - please send over a private message with your account details so I can have a further look.</P> Thu, 17 Sep 2026 11:27:44 GMT https://business.forums.bt.com/t5/Broadband/So-much-time-wasted-moving-to-Cellular-Gateways-and-Starlink/m-p/96944#M18833 BethM 2026-09-17T11:27:44Z