topic Re: Leased line - desperate for an engineer in The Lounge

Leased line - desperate for an engineer

jono678 — Fri, 10 Jun 2022 15:16:19 GMT

Probably a long shot but we're desperate for a former or current Openreach engineer to perform an internal shift of a leased line for us in Bolton. We are being kicked out of our unit very soon and we're going to be completely screwed as a business. We will pay BT's standard rate(which is quite high)

Basically what's happened is we placed an order for this shift back in February with assurances that it would be completed within 6 weeks. We still haven't been given a moving date 16 weeks later. We pay a small fortune to BT Net every month and they've let us down extremely badly unfortunately.

It's around 3 hours' work.

Or if anyone knows a way to escalate this to anyone (believe me I've tried everything I can think of) please let me know.

Thanks for any help as I'm fast running out of options.

Re: Leased line - desperate for an engineer

kelper — Mon, 13 Jun 2022 12:31:20 GMT

The mods on here are excellent and often escalate a problem to those who can help. But they are often absent for many days. Why should business customers have to post on a forum to get a bloody response? Ask fellow businesses in your area who gives a good service and rapid customer support. I bet none will say BT. Oddly, Plusnet has a good reputation but is wholly owned by BT as is OpenReach.

Re: Leased line - desperate for an engineer

PaulC1 — Mon, 13 Jun 2022 11:24:28 GMT

Hi jono678,

I'm sorry you're having an issue. Can you send me a private message and I can have a look at this for you?

Thanks

^PaulC1