topic Re: The Learning Lounge... Coming soon. in The Lounge

The Learning Lounge... Coming soon.

SamG — Fri, 20 Jan 2023 15:42:10 GMT

The Learning Lounge is a brand-new series of Help and Support miniguides that’ll put you in control of your BT Business products and services. We’ll be posting a new one every fortnight starting from Tuesday 24^th January.

Keep an eye on the Lounge over the coming weeks for our easy-to-follow guides for staying on top of your bills. And don’t forget to let us know if you have a topic in mind that you think we should cover!

^SamG

Re: The Learning Lounge... Coming soon.

kelper — Fri, 20 Jan 2023 16:18:30 GMT

For anyone wishing to use their own router, a better guide to Bridge mode would be useful. Customers should be advised to use an ethernet cable to initiate Bridge mode so the GUI keeps on working. They should be told which LAN port(s) to use and that the home page will say that broadband is disconnected.

Then you need to tell customers how to get their unique username and password.

Why not add these two somewhere is a user's account info?

Re: The Learning Lounge... Coming soon.

SamG — Wed, 25 Jan 2023 09:37:03 GMT

Hi kelper,

Thank you for the suggestion - please let us know if you think of anything else that could be useful.

^SamG