https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92066#M6887 <P>I must have used it OK in December 2023 to pay for my domain renewal. I checked with support chat today and they said I don't need to migrate as suggested on the attached page if I'm only dealing woth a domain name, but they couldn't help with the "out of the UK" issue.</P> Wed, 10 Jul 2024 16:15:27 GMT nigelindevon 2024-07-10T16:15:27Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92059#M6882 <P><SPAN>I keep being told when trying to use MyOffie services, having successfully logged on: "...we have restricted access to Manage services to locations outside the UK". Oddly enough that reads as if you can only do it from outside the UK but I think it means the opposite. Anyway, I am in the UK using a UK broadband service, so not using a VPN and never had a problem with any other service, including the regular My BT service.</SPAN></P> Wed, 10 Jul 2024 12:50:48 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92059#M6882 nigelindevon 2024-07-10T12:50:48Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92060#M6883 <P>And needless to say, the support service is totally unhelpful!</P> Wed, 10 Jul 2024 13:06:46 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92060#M6883 nigelindevon 2024-07-10T13:06:46Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92061#M6884 <P>Hi nigelindevon</P> <P>&nbsp;</P> <P>I'm sorry this is happening, when you say MyOffice services do you have a Office365 subscription you pay for through BT Business?</P> Wed, 10 Jul 2024 15:12:59 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92061#M6884 BethM 2024-07-10T15:12:59Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92064#M6885 <P>I only use it to manage a domain name and nothing else. &nbsp;See attached and I get the "outside the UK" message when I click on "My Services" which I hope is where I'll find my domain.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="My Office.png" style="width: 999px;"><img src="https://business.forums.bt.com/t5/image/serverpage/image-id/2033i97EC080C9093BA9C/image-size/large?v=v2&amp;px=999" role="button" title="My Office.png" alt="My Office.png" /></span></P> Wed, 10 Jul 2024 15:57:35 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92064#M6885 nigelindevon 2024-07-10T15:57:35Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92065#M6886 <P>Hi nigelindevon</P> <P>&nbsp;</P> <P>How strange! Can you please send me a private message with your account details you use to manage this domain so I can look into this further for you?</P> Wed, 10 Jul 2024 16:05:41 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92065#M6886 BethM 2024-07-10T16:05:41Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92066#M6887 <P>I must have used it OK in December 2023 to pay for my domain renewal. I checked with support chat today and they said I don't need to migrate as suggested on the attached page if I'm only dealing woth a domain name, but they couldn't help with the "out of the UK" issue.</P> Wed, 10 Jul 2024 16:15:27 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92066#M6887 nigelindevon 2024-07-10T16:15:27Z https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92072#M6888 <P>And where is the domain name registered?&nbsp; Does it have a .co.uk ending?&nbsp; If you search on the IP you can find where many databases 'think' you are located.&nbsp;&nbsp;</P><P>&nbsp;</P><P><A href="https://whatismyipaddress.com/ip-lookup" target="_blank">https://whatismyipaddress.com/ip-lookup</A></P> Fri, 12 Jul 2024 08:29:55 GMT https://business.forums.bt.com/t5/The-Lounge/BT-claiming-I-m-outside-the-UK-when-I-m-not/m-p/92072#M6888 kelper 2024-07-12T08:29:55Z