topic Re: How to leave Positive Customer Service feedback? in The Lounge

How to leave Positive Customer Service feedback?

SoundAssault — Thu, 04 Dec 2025 10:01:54 GMT

Hi all

[I don't know if this is the right board to post in, so please forgive me if I've picked the wrong one]

I recently had cause to call customer services, and received great service.

Following the call, I received a text message on my mobile, requesting feedback. Unfortunately, this would involve sending three premium rate messages, which I am not in a position to do. However, I would still like to provide feedback.

Can someone give me details as to how I can do this, please?

Thanks

Re: How to leave Positive Customer Service feedback?

BethM — Thu, 04 Dec 2025 12:14:12 GMT

Hi SoundAssault

You can leave a review on TrustPilot - thanks so much.

Re: How to leave Positive Customer Service feedback?

SoundAssault — Thu, 04 Dec 2025 13:14:00 GMT

Hi Beth, I would like to give feedback to BT, for the specific customer service advisor that I spoke to.

Re: How to leave Positive Customer Service feedback?

BethM — Thu, 04 Dec 2025 13:22:23 GMT

HI SoundAssault

If you send over the details via private message, I can pass this along.

Re: How to leave Positive Customer Service feedback?

SoundAssault — Thu, 04 Dec 2025 16:46:46 GMT

PM sent, thanks 👍