https://business.forums.bt.com/t5/The-Lounge/Where-does-this-email-address-come-from-how-can-I-reply/m-p/96497#M7090 <P>Caseupdate@ekciminfoprod.bt.com</P><P>Can anyone tell me where abouts this email come from, which department, and how I can reply to it</P><P>Please</P><P>Thank you in advance</P> Wed, 13 May 2026 10:30:18 GMT Sky-999 2026-05-13T10:30:18Z https://business.forums.bt.com/t5/The-Lounge/Where-does-this-email-address-come-from-how-can-I-reply/m-p/96497#M7090 <P>Caseupdate@ekciminfoprod.bt.com</P><P>Can anyone tell me where abouts this email come from, which department, and how I can reply to it</P><P>Please</P><P>Thank you in advance</P> Wed, 13 May 2026 10:30:18 GMT https://business.forums.bt.com/t5/The-Lounge/Where-does-this-email-address-come-from-how-can-I-reply/m-p/96497#M7090 Sky-999 2026-05-13T10:30:18Z https://business.forums.bt.com/t5/The-Lounge/Where-does-this-email-address-come-from-how-can-I-reply/m-p/96499#M7091 <P>Hi Sky-999</P> <P>&nbsp;</P> <P>That looks like the email for when we send an email using our internal BT system. Do you have an open complaint currently?&nbsp;</P> Wed, 13 May 2026 11:07:06 GMT https://business.forums.bt.com/t5/The-Lounge/Where-does-this-email-address-come-from-how-can-I-reply/m-p/96499#M7091 BethM 2026-05-13T11:07:06Z