Overcharged by over £2000 since September last year, help please

sech — Sat, 11 Mar 2017 20:35:02 GMT

I run a small business and was sold a cloud phone package last year, they said would be £10 a month

BT have sent me a bill for £1800 last month, so I tried the call centres several times, they didn't understand the problem.

We got though to someone in Ireland eventually, who said they would look into it, and make sure we were on the £10/month plan from then on, but £800 has been added to the bill since then

i am really panicking that I have no way of stopping these charges and I don't know what to do,

if anyone can help I would be eternally grateful

Sarah

Re: Overcharged by over £2000 since September last year, help please

markp — Mon, 13 Mar 2017 09:28:14 GMT

Hi sech,

I'm very sorry that you are having a problem with the charges of your cloud voice, if you go to this link you will be able to raise the complaint with them to get it resolved.

regards

Markp

topic Overcharged by over £2000 since September last year, help please in Phone line

Overcharged by over £2000 since September last year, help please

Re: Overcharged by over £2000 since September last year, help please