https://business.forums.bt.com/t5/Phone-line/Phone-book-entry/m-p/82883#M3437 Hi<BR /><BR />Bt has been charging us for a phone book entry for who knows how long , we never asked for it never ordered it ,<BR />Seems it's been added on since we didn't renew our contract , is this normal bt service , we thinking of switching now as we been ripped for atleast 6months or you think we can get this refunded ?<BR /><BR />Any ideas people Mon, 20 Apr 2020 19:56:05 GMT Hmcc654 2020-04-20T19:56:05Z https://business.forums.bt.com/t5/Phone-line/Phone-book-entry/m-p/82883#M3437 Hi<BR /><BR />Bt has been charging us for a phone book entry for who knows how long , we never asked for it never ordered it ,<BR />Seems it's been added on since we didn't renew our contract , is this normal bt service , we thinking of switching now as we been ripped for atleast 6months or you think we can get this refunded ?<BR /><BR />Any ideas people Mon, 20 Apr 2020 19:56:05 GMT https://business.forums.bt.com/t5/Phone-line/Phone-book-entry/m-p/82883#M3437 Hmcc654 2020-04-20T19:56:05Z https://business.forums.bt.com/t5/Phone-line/Phone-book-entry/m-p/82885#M3438 <P>Hi Hmcc654</P> <P>&nbsp;</P> <P>Sorry to hear about that - if that service was added to your account without your knowledge then I would suggest contacting our Billing team on livechat or by calling 0800 800 152 - they can look into this for you. If you are being charged for a service that you shouldn't be, then they can remove it and add whatever credit is appropriate.</P> <P>&nbsp;</P> <P>Regards</P> <P>Ryan</P> Fri, 24 Apr 2020 14:58:54 GMT https://business.forums.bt.com/t5/Phone-line/Phone-book-entry/m-p/82885#M3438 RyanJames 2020-04-24T14:58:54Z