topic Incorrect installation address of an existing line - Business Broadband in Phone line

Incorrect installation address of an existing line - Business Broadband

Ranjster — Tue, 15 Jun 2021 10:13:58 GMT

Hi, One of our users accounts with BT Business Broadband has an incorrect installation address. The line has been active for a number of years, so not sure how BT has an incorrect address. The address is registered with Royal Mail. BT do not have it. I am trying to log a fault on the line, but BT say the address needs to be updated first and after spending about 3 hours on the phone to BT I am still nowhere near getting the address updated and everyone I spoken to say its not them or their dept that does it. Do anyone know how to go about getting the installation address corrected?

Thanks

Re: Incorrect installation address of an existing line - Business Broadband

BethM — Fri, 10 Dec 2021 08:44:08 GMT

Hi Ranjster

Sorry for the late reply - did you get this sorted? The process on updating the records for the installation address vary depending on what address is registered versus the correct address.

Hopefully it's now sorted, either way please let me know so I can help if need be.

Beth

Re: Incorrect installation address of an existing line - Business Broadband

RockNugget — Tue, 29 Mar 2022 13:37:23 GMT

@BethM wrote: tellpizzahut
Hi Ranjster

Sorry for the late reply - did you get this sorted? The process on updating the records for the installation address vary depending on what address is registered versus the correct address.

Hopefully it's now sorted, either way please let me know so I can help if need be.

Beth

Great post and very insightful. I will share your tips with some of our clients.