Block numbers on cloud voice service

nixonxyx — Thu, 21 Oct 2021 12:11:38 GMT

I am trying to create a block list of nuisance numbers (microsoft wanting to fix my internet, etc) but when I try to update my block list I get the error message "Failed to update blacklist".

This happens when I select multiple numbers from my recently received calls.

If I manually add a number (wherein I see a name is required), I get the same message but a page refresh shows the number is added.

Am I right in thinking that the bulk add to block list is failing because each entry needs a name, and there are no names on the recent caller list? Surely they could put the phone number in the name field?

Re: Block numbers on cloud voice service

BethM — Thu, 18 Nov 2021 16:02:08 GMT

Hi Nixonxyx

When you say you're bulk adding to the block list, are you doing this from the BULK FEATURE MANAGEMENT? I have spoken to my colleagues and they have advised the Bulk feature is for setting up contacts so I just want to clarify how exactly you're doing this if that's okay. Can you privately message me so we can discuss further?

Beth

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Block numbers on cloud voice service

Re: Block numbers on cloud voice service