topic Re: ORDI Fault (OR5492) in Phone line

ORDI Fault (OR5492)

42Technology — Fri, 03 Dec 2021 10:46:16 GMT

Hi,

Please can someone assist in resolving our ORDI Fault.

many thanks

Re: ORDI Fault (OR5492)

BethM — Mon, 06 Dec 2021 11:29:21 GMT

Hi 42Technology

I need some more information about the ORDI and why it was raised to be able to try and look - can you please private message me so we can discuss?

Beth

Re: ORDI Fault (OR5492)

42Technology — Wed, 08 Dec 2021 11:32:59 GMT

Hi Beth,

the fault was brought to my attention by telecom provider who is quoting for some work to be carried out and advised that the fault will need to be rectified before the transisions of our DDI's. They have provided the following:

ERROR – OR5492: There is a records issue with this ISDN line where the DDI records do not match between the DEL and DCRD screens on CSS. Please send the number to the ORDI Robot or ask your line provider to send the number to the robot for correction.

are you able to help, please?

Many thanks

Re: ORDI Fault (OR5492)

BethM — Wed, 08 Dec 2021 11:51:01 GMT

Hi 42Technology

Can you private message me the details of the service so I can have a look into it for you?

Beth

Re: ORDI Fault (OR5492)

BethM — Thu, 09 Dec 2021 12:12:42 GMT

Hi 42Technology

I have just replied to your private message so you should have a reply waiting in your inbox, I'll talk to you there.

Beth

Re: ORDI Fault (OR5492)

42Technology — Wed, 23 Feb 2022 15:02:23 GMT

Hi Beth,

You helped me back in December in relation to an ORDI error and it seems the error remains, it would be great if you could take another look and arrange for a fix.

Many thanks

Re: ORDI Fault (OR5492)

BethM — Thu, 24 Feb 2022 10:58:21 GMT

Hi 42Technology

I'm sorry to hear the issue is still ongoing, I will look into this now and contact you as I did before

Beth