topic Caller display not working on business line in Phone line

Caller display not working on business line

kelper — Fri, 28 Jan 2022 15:02:09 GMT

I changed from a BT domestic to a BT Business account. Since then caller display has never worked. When I was with BT domestic it worked perfectly. I use a BT 8600 cordless handset. I have the phone and nothing else plugged into the master socket, an OpenReach 5c. I have reported this five times and BT keeps closing the fault without ever checking with me. If I dial *#234# it tells me caller display is active. All I get for incoming calls is 'no number'.

Any suggestions? I have raised a complaint and that is crawling along but with no progress.

Re: Caller display not working on business line

PaulC1 — Fri, 28 Jan 2022 15:16:22 GMT

Hi Kelper,

I sent you a DM regarding this in November. Send me another DM and I can have a look at it for you no problem.

Thanks

^PaulC1

Re: Caller display not working on business line

kelper — Thu, 03 Feb 2022 11:43:14 GMT

All sorted thanks to PaulC1. Once the complaint was actually handed to OpenReach after eight months of reporting to BT. It was a broadband fault in the exchange.