topic BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN in Phone line

BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

Halfern — Tue, 01 Feb 2022 15:51:59 GMT

Hello

im new to my office and the person previously in my position set the voicemail on the phone but hasnt actually told anyone the PIN once they left.

does anyone know how i can reset it?

thank you

Re: BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

PaulC1 — Wed, 02 Feb 2022 10:59:09 GMT

Hi Halfern,

Are you the main account holder? If you are, PM me and I can see what I can do to help

Thanks

^Paul

Re: BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

Halfern — Fri, 04 Feb 2022 11:39:50 GMT

Hello Paul

Sorry unsure how to PM on here.

its a business account and i have permission from the MDs to sort this.

thank you

Re: BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

PaulC1 — Fri, 04 Feb 2022 14:27:53 GMT

Hi Halfern,

I have sent you a PM. Respond to that and I'll investigate.

Thanks

^PaulC1

Re: BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

Haniya — Fri, 11 Feb 2022 10:43:42 GMT

Hi,

We are a business and have the same issue, we have a Yealink W52P and the previous owner of the business can't remember the pin code.

We need to reset our voicemail so we can record our own greeting. Is there a way we can reset it? we was trying to find if there was something on the icloud but hit a wall.

Any help would be much appreciated

Thanks

Haniya

Re: BT Business and Yealink DECT IP Phone W60B & W56H - Cant access Voicemail as noone knows PIN

PaulC1 — Fri, 11 Feb 2022 12:43:48 GMT

Hi Haniya,

I will DM you some details also.

Thanks

^PaulC1