https://business.forums.bt.com/t5/Phone-line/BT-Business-and-Yealink-DECT-IP-Phone-W56H-Cant-access-Voicemail/m-p/86242#M3602 <P>I have been successfully using my pin number to access voice messages and putting the do not disturb message on but for some reason, (I expect I have mistyped the numbers and then not listened to the message to rectify properly) the pin number does not work any more.&nbsp; It tells me that the pin is incorrect then says good bye.&nbsp; How can I reset the pin?</P><P>&nbsp;</P><P>Many thanks,</P><P>&nbsp;</P><P>Julie</P> Wed, 23 Mar 2022 17:12:32 GMT JMakunde 2022-03-23T17:12:32Z https://business.forums.bt.com/t5/Phone-line/BT-Business-and-Yealink-DECT-IP-Phone-W56H-Cant-access-Voicemail/m-p/86242#M3602 <P>I have been successfully using my pin number to access voice messages and putting the do not disturb message on but for some reason, (I expect I have mistyped the numbers and then not listened to the message to rectify properly) the pin number does not work any more.&nbsp; It tells me that the pin is incorrect then says good bye.&nbsp; How can I reset the pin?</P><P>&nbsp;</P><P>Many thanks,</P><P>&nbsp;</P><P>Julie</P> Wed, 23 Mar 2022 17:12:32 GMT https://business.forums.bt.com/t5/Phone-line/BT-Business-and-Yealink-DECT-IP-Phone-W56H-Cant-access-Voicemail/m-p/86242#M3602 JMakunde 2022-03-23T17:12:32Z https://business.forums.bt.com/t5/Phone-line/BT-Business-and-Yealink-DECT-IP-Phone-W56H-Cant-access-Voicemail/m-p/86251#M3603 <P>Hi JMakunde</P> <P>&nbsp;</P> <P>Is it Cloud Voice you have or Cloud Voice Express? For Cloud Voice, you should be able to reset the PIN in <A href="https://btcloudvoice.bt.com/businessportal/login.jsp" target="_self">the Cloud Voice portal</A> or by calling them on 0800 389 0537</P> Wed, 22 Jun 2022 14:17:21 GMT https://business.forums.bt.com/t5/Phone-line/BT-Business-and-Yealink-DECT-IP-Phone-W56H-Cant-access-Voicemail/m-p/86251#M3603 BethM 2022-06-22T14:17:21Z