topic Cloud voice express handset in Phone line

Cloud voice express handset

Bryangm — Wed, 13 Jul 2022 10:10:52 GMT

As a new cloud voice express customer - can anyone advise,

can I use a different handset than the one provided by BT - the Cisco desk phone is the worst thing I have ever seen.

For example an off the shelf cordless dect phone ?

thanks

Re: Cloud voice express handset

kelper — Wed, 13 Jul 2022 10:50:57 GMT

There's a cordless DECT phone here https://business.bt.com/content/dam/bt-business/pdfs/products/voice/digital-voice/bt-cloud-voice-features-phones-plans-datasheet.pdf

Re: Cloud voice express handset

SamG — Wed, 13 Jul 2022 11:27:11 GMT

Hi Bryangm,

As @kelper says, if you'd like a cordless handset instead we offer the Yealink W73. However, these would be the only options for handsets for this service as they are preconfigured to work with the Cloud Voice Express portal.

Thanks,

^SamG

Re: Cloud voice express handset

Bryangm — Wed, 13 Jul 2022 11:46:53 GMT

Thanks

Re: Cloud voice express handset

Bryangm — Wed, 13 Jul 2022 12:07:32 GMT

Hi , one more question, is there any way to use the green phone plug on the Smarthub 2, for example with a backup analogue phone.

Also , how much do CVE calls cost , unable to find any information on call charges , thanks

Re: Cloud voice express handset

SamG — Wed, 13 Jul 2022 12:47:09 GMT

Hi Bryangm

The price list for CVE calls can be found here: BT Price List.

I've checked and confirmed that an analogue phone will not work when plugged into the green phone plug on the Smart Hub 2.

Thanks,

^SamG

Re: Cloud voice express handset

Bryangm — Wed, 13 Jul 2022 12:49:01 GMT

Hello, I've read that price list but cannot make head nor tail of it . Can you state in simple terms, the cost of Cloud voice express calls to me the end user , thank you

Re: Cloud voice express handset

kelper — Wed, 13 Jul 2022 12:54:39 GMT

You need to view it on a PC due to the size, not on a phone.

Re: Cloud voice express handset

Bryangm — Wed, 13 Jul 2022 13:49:48 GMT

Is there an on going monthly charge ? is there a per-call charge ?

Re: Cloud voice express handset

SamG — Wed, 13 Jul 2022 14:23:21 GMT

Hi Bryangm,

It depends on whether you're paying for a calls package for your service. A calls package would be charged at a regular monthly rate depending on the type of calls package. If you don't have a calls package, then you will be charged a usage charge per call as per the price list linked above.

If you're unsure whether you have a call package and would like me to check, please send me a PM by heading to my page and hitting "Send a Message" and I can have a look for you.

Thanks,

^SamG

Re: Cloud voice express handset

Bryangm — Thu, 21 Jul 2022 10:38:22 GMT

So you're saying , I can't use my existing analogue phones, I only have a choice of 2 BT supplied handsets, and calls are charged at 16p plus VAT per minute...

Re: Cloud voice express handset

HeardJA — Fri, 27 Oct 2023 09:48:38 GMT

I have just been through this with BT - purchased a Siemens product (Gigaset N300A) which is infinitely superior to the Yealink W70P provided by BT. Installed the base station and it was recognised on the network, linked a handset to the base station but it would not connect. Calls to BT support eventually identified that BT do not support any other product other than the Yealink phones supplied, and no support or assistance could be provided for non BT kit. This is not advertised at all and should be made more widely known. Gigaset phones returned and thankfully a refund received,

My question is there any other supported BT kit for BT Voice express with a better spec than the Yealink W70P. I particularly need better speaker and bluetooth as I am somewhat deaf.

Thanks