One non-BT business line generates a cease order on a BT Business line

Batman — Fri, 03 Mar 2023 07:55:04 GMT

I have two separate landlines at the same address. Line A with BT Business and Line B with another provider. I have transferred the line B to another provider. However, this has generated a cease on line A, currently with BT Business and the transfer of line B has happened on line A. BT Business have generated an order to reinstate the services on line A, and I hope the services will be back asap as it affects my business.

I'm just wondering what will happen if the provider replace the order on line B and then re-generates a cease order on line A? Is that an error in the cabinet or exchange due to Openreach?

Has anyone witnessed anything like this?

Re: One non-BT business line generates a cease order on a BT Business line

VickyK — Fri, 03 Mar 2023 13:49:33 GMT

Hi @Batman ,

Thanks for reaching out to us.

I'm really sorry to hear the situation you're in. I can see my colleague Aimie is helping you with your case and so I'll pass this onto her as well.

Thanks,

^VickyK

topic Re: One non-BT business line generates a cease order on a BT Business line in Phone line

One non-BT business line generates a cease order on a BT Business line

Re: One non-BT business line generates a cease order on a BT Business line