topic Re: Connection problems in Phone line

Connection problems

kbfroberts — Wed, 26 Jul 2023 08:53:17 GMT

I booked a business package of landline and broadband, this was supposed to go live 30/6 /23, I received my new equipment and connected, broadband went live as arranged but no landline. I have now spoken to a total of 8 agents to sort this problem, my order has been renewed 4 times, I have been promised that I would be kept up to date with progress by text and email by the agents and that it would take 2-3 working days to connect my business landline, there was NO CONTACT from anyone and no connection. On 4 occasions I have asked to speak to a supervisor, they have always been busy with another call and the agents have all promised me that I will get a call back from the supervisor as soon as they are available, I have never received a call. There have been so many false promises, my business relies on telephone bookings and I have already lost thousands of pounds in revenue, can anyone suggest a solution as I am running out of ideas and patience.

Re: Connection problems

VickyK — Thu, 27 Jul 2023 09:34:20 GMT

Hi @kbfroberts ,

I'm really sorry to hear this. If you'd like me to look into this for you, please go to my profile and send over a message so I can take further details.

Thanks,

^VickyK

Re: Connection problems

SalonV — Fri, 06 Oct 2023 16:05:03 GMT

My business is in exactly the same position as you, so 100% sympathise. Going to the Ombudsman will take months to resolve this issue by which time you may go bust. The only avenue left is the media ( who I despise) but I am willing to dance with the media to save the income of 11 people in my business..I recommend you do the same

Re: Connection problems

AdamC — Fri, 06 Oct 2023 16:18:13 GMT

Hi SalonV,

If I can assist you in anyway with a Business account please direct message me and I can take your account details and help.

Thank you

Adam