topic Re: BT Port Request in Phone line

BT Port Request

rachelsmith725 — Tue, 22 Aug 2023 15:22:19 GMT

We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems.

We have been advised by our new provider that due to a second request being requested and then cancelled, the original order must be stuck somewhere within BTs system(s).

I have been advised to ask if BT can raise a ‘bridge-case’ to close the open activity? If this fails, can BT raise an ORDI request.

Re: BT Port Request

AdamC — Tue, 29 Aug 2023 10:12:34 GMT

Hi,

Are you a BT Business customer? If so would you be able to direct message me and we can discuss this issue further.

Thank you

Adam

Re: BT Port Request

ThomasTate — Fri, 01 Sep 2023 11:41:35 GMT

thx for answer guys!!!

Re: BT Port Request

SalonV — Thu, 12 Oct 2023 18:08:27 GMT

Hello Rachael

Good luck with BT. Based on their performance with my very simple and similar problem, it simply will not happen. I have raised countless complaints and keep getting told they are investigating.

I am going down the ADR route for Consequential losses to my business which are running at £5k/ week.

This does not involve solicitors or barristers and you are possibly to able to claim under the Sales Of Goods Act

SalonV