Can't hear sometimes when making or receiving calls

filhalbate — Mon, 01 Jan 2024 11:28:44 GMT

We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you back, you can hear them fine.

This is causing massive disruption in phone calls and we're not sure what could be causing it? It's not an end user issue as it is happening to myself too where I have made a test call from my personal mobile and no sound can be heard from either device.

Thanks.

Re: Can't hear sometimes when making or receiving calls

AdamC — Wed, 03 Jan 2024 10:36:58 GMT

Hi,

You mention users. Do you manage an account for a client? What kind of phone system is being used is it a cloud voice phone system or a one phone system?

Thank you

Adam

topic Re: Can't hear sometimes when making or receiving calls in Phone line

Can't hear sometimes when making or receiving calls

Re: Can't hear sometimes when making or receiving calls