BT Port Request

krisameto — Wed, 03 Jan 2024 15:41:02 GMT

We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems.

We have been advised by our new provider that due to a second request being requested and then cancelled, the original order must be stuck somewhere within BTs system(s).

I have been advised to ask if BT can raise a ‘bridge-case’ to close the open activity? If this fails, can BT raise an ORDI request.

Re: BT Port Request

AdamC — Wed, 03 Jan 2024 15:45:19 GMT

Hi,

Do you have a BT Business account and are you looking to move a phone number away from BT Business to a new supplier?

Thank you

Adam

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BT Port Request

Re: BT Port Request