topic Cloud voice express calling mobile number on all calls unbidden in Phone line

Cloud voice express calling mobile number on all calls unbidden

HeardJA — Wed, 27 Mar 2024 12:14:20 GMT

Calls to Cloud voice express are ringing out on my mobile number despite all call forwarding options being set to No / deactivated. Is this a feature of having the App for BT business and cloud voice express on the phone.??

I can see no reference to forward calls to a mobile number in any settings on the App or Desktop version - other than call divert - which is set to no on all devices.

Any advice would be very welcome.

Thanks

Re: Cloud voice express calling mobile number on all calls unbidden

BethM — Wed, 27 Mar 2024 13:05:32 GMT

Hi HeardJA

That's very strange, if you've checked all the settings I think the best thing to do here would be to talk to the CVE tech team. I can arrange for them to contact you if you want, please send over a private message with some account details.

Re: Cloud voice express calling mobile number on all calls unbidden

HeardJA — Tue, 02 Apr 2024 12:08:07 GMT

Thanks for responding Beth

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