topic Re: When is 'automatic compensation' paid? in Phone line

When is 'automatic compensation' paid?

scottanderson — Thu, 02 May 2024 13:26:57 GMT

Hi all,

Has anyone actually managed to get BT to live up to their own 'Code of practice' (Communications Providers’ Voluntary Code Of Practice For An Automatic Compensation Scheme) and received their Automatic Compensation?

We've just had two lines down for 15days and 2 missed appointments but the offer is 15days of the monthly cost rather than the automatic compensation of £25 for a missed appointment and £8 per day for a loss of service.

Re: When is 'automatic compensation' paid?

AdamC — Thu, 02 May 2024 13:30:36 GMT

Hi,

I am sorry for any issues you have had.

BT Business work from the customer service compensation scheme (CSCS) which you can view here BT customer service compensation scheme | BT Business

This will detail what you are able to claim for and how to do so.

Thank you

Adam

Re: When is 'automatic compensation' paid?

scottanderson — Thu, 02 May 2024 13:51:34 GMT

Thanks Adam for the fast response.

So even when BT send the following link in the fault SMS message:

http://bt.com/complaintscode

We should just ignore it as it clearly doesn't apply?

Re: When is 'automatic compensation' paid?

AdamC — Thu, 02 May 2024 14:55:43 GMT

Hi,

I just wanted to make sure this link was sent out to you as a text message as part of an ongoing Business phone line fault?

I just need to access your account and then I can assist you. Can you send me a private message with,

Your Full name

Contact mobile number

Company name

Business Account number

Business Telephone number

Full Address including Postcode

I can then send out a text message to gain access and assist. Thank you,

Re: When is 'automatic compensation' paid?

scottanderson — Thu, 02 May 2024 15:46:45 GMT

I can't send a PM as it had an HTML issue, so now you just get "can't send any more"

Re: When is 'automatic compensation' paid?

BethM — Thu, 02 May 2024 16:06:01 GMT

Hi scottanderson

That's strange, I will send you a PM.

Re: When is 'automatic compensation' paid?

scottanderson — Thu, 02 May 2024 16:23:27 GMT