topic Re: digital line is not activated in Phone line

digital line is not activated

349596448 — Tue, 14 May 2024 11:29:36 GMT

I was suggested to have a digital line.The engineer came yesterday to install it. However the digital line is still not working. I have tried to phone order team and technical team. They both said they got no problem then kick me to each other.Some staff said I should wait even if they don't know what the problem caused. I am running a business I need the phone line to take phone call.but it looks nobody could help me.

Re: digital line is not activated

BethM — Tue, 14 May 2024 11:31:09 GMT

Hi 349596448

I'm sorry you've not had anyone take ownership to get this sorted. Can you please send over a private message so I can look into this?

Re: digital line is not activated

349596448 — Tue, 14 May 2024 12:17:31 GMT

Hi I can't send messages to you

Re: digital line is not activated

BethM — Tue, 14 May 2024 12:23:13 GMT

Hi 349596448

Oh no! Are you getting an error?

Re: digital line is not activated

349596448 — Tue, 14 May 2024 12:31:30 GMT

It said I reached the limit number of private messages

Re: digital line is not activated

monkk — Tue, 14 May 2024 21:46:45 GMT

They are switching off analogue by 2025, not ripping out the copper by then. To use your analogue phone you'll need to use an ISP supported router like the SH2. I will be porting my number to a VoIP provider like Sipgate and continuing to use my own router.

Re: digital line is not activated

Amyyau7 — Thu, 16 May 2024 13:56:33 GMT

My parents business has the same situation like this. BT team kick each other. How do you sort out this situation?

Re: digital line is not activated

AdamC — Thu, 16 May 2024 14:04:55 GMT

Hi,

I am sorry for any issues caused. Our help articles for cloud voice express can be viewed here BT Cloud Voice Express help and support | BT Business

If the support on these articles is not sufficient please privately message me and I will do all I can to help.

Thank you

Adam