topic Re: Help trying to port away from BT in Phone line

Help trying to port away from BT

donna_siliekus — Wed, 15 May 2024 14:12:47 GMT

Hoping someone here might give me some insight. We are trying to port out a large group of numbers and have been unable to get an official CSR. We were provided an export from the GSIP portal by our Account Team to use in lieu of CSR. This has caused multiple port rejections and is causing this to drag out for months. Can anyone shed some light on what the process would be to get a CSR for our services or which team/department we can reach out to get this accomplished?

Re: Help trying to port away from BT

donna_siliekus — Thu, 16 May 2024 12:41:25 GMT

This isn't the problem and we aren't moving away from BT completely. I'm just trying to move some of our phone numbers to a 3rd party and am struggling with getting the correct information from BT that I need to do this. 😞

Re: Help trying to port away from BT

AdamC — Fri, 17 May 2024 13:32:03 GMT

Hi,

I am sorry for any issues. If you can privately message me I can take your Business account details and try to assist.

Thank you

Adam