topic Re: BT business smart hub 2 with old telephone via digital voice in Phone line

BT business smart hub 2 with old telephone via digital voice

ORicketts — Thu, 13 Jun 2024 06:44:34 GMT

We were moved to BT cloud voice/digital voice
We’d like to use an old telephone with the system
We have a BT Business Smart Hub at home
We bought a BT Digital Voice Adapter
We realised this adapter doesn’t work with BUSINESS hubs after some research (doesn’t support DECT?) as it won’t pair
The business smart hub has no phone port in the back
Was suggested a 3rd party adapter called a CISCO ATA 192 adapter on BT business online chat
This adapter is £101 and this is a too expensive solution to be offered by BT when other customers on the home plan are provided with a free solution (free Digital Voice Adapters)

Is there any other way to have this work, when the workaround is so easy for home customers?

Re: BT business smart hub 2 with old telephone via digital voice

kelper — Thu, 13 Jun 2024 08:21:02 GMT

Just buy one on Amazon and return it if it doesn't work, or buy a used one at £49.

Here's a cheaper one -

https://www.amazon.co.uk/Analogue-Telephone-Connections-Interface-Grandstand/dp/B0CTBWXWMC

Re: BT business smart hub 2 with old telephone via digital voice

ORicketts — Thu, 13 Jun 2024 08:18:25 GMT

But if it does work, I'm £100 down having to buy 3rd party hardware for a solution to a problem that BT have - when users on home plans get a solution for free?

Re: BT business smart hub 2 with old telephone via digital voice

kelper — Thu, 13 Jun 2024 08:26:08 GMT

BT is legally obliged to offer residential customers an adapter if they need an analog connection for things like health monitors. As they are not obliged to do this for businesses they charge.

Re: BT business smart hub 2 with old telephone via digital voice

rob646464 — Thu, 15 Aug 2024 02:09:16 GMT

I have just gone digital and have smart hub 3 did you get any response from BT? did you find a solution?

Re: BT business smart hub 2 with old telephone via digital voice

thefurmanuk — Thu, 12 Jun 2025 14:29:31 GMT

Can anyone share or direct me to the provisioning settings for the Cicso ATA 192 with BT? I too just signed up and my old phones don't work so I purchased a Cisco ATA 192 from ebay, added to my LAN but I can't find the settings I need.
Appreciated.