https://business.forums.bt.com/t5/Phone-line/Yealink-phone-not-got-correct-number/m-p/93056#M4357 <P>We had a new business line installed last week. The old number was not patched over in time so a temporary number was given and is saved to the Yealink W73H handset. We have had the number patched over today but cannot get incoming or outgoing calls, I checked the handset and it still says it is assigned to the old number. We have re-booted the phone and the base station independently, to no avail. What can be done? Thanks</P> Wed, 02 Oct 2024 12:01:27 GMT clarebigtank 2024-10-02T12:01:27Z https://business.forums.bt.com/t5/Phone-line/Yealink-phone-not-got-correct-number/m-p/93056#M4357 <P>We had a new business line installed last week. The old number was not patched over in time so a temporary number was given and is saved to the Yealink W73H handset. We have had the number patched over today but cannot get incoming or outgoing calls, I checked the handset and it still says it is assigned to the old number. We have re-booted the phone and the base station independently, to no avail. What can be done? Thanks</P> Wed, 02 Oct 2024 12:01:27 GMT https://business.forums.bt.com/t5/Phone-line/Yealink-phone-not-got-correct-number/m-p/93056#M4357 clarebigtank 2024-10-02T12:01:27Z https://business.forums.bt.com/t5/Phone-line/Yealink-phone-not-got-correct-number/m-p/93061#M4358 <P>Hi clarebigtank</P> <P>&nbsp;</P> <P>If you've tried basic troubleshooting already and you know the order is closed, I would recommend talking to our technical support team. You can find their details here: <A href="https://business.bt.com/help/contact-us-business/#fix-phonelineandservices-cloudvoiceexpress" target="_blank">Contact Us | BT Business Contact Numbers | BT Business</A></P> Wed, 02 Oct 2024 12:28:13 GMT https://business.forums.bt.com/t5/Phone-line/Yealink-phone-not-got-correct-number/m-p/93061#M4358 BethM 2024-10-02T12:28:13Z