topic Re: Cloud voice express not working in Phone line

Cloud voice express not working

jegsrobinson — Fri, 17 May 2024 16:24:09 GMT

Hi, we have had to migrate from plusnet business to Bt broadband with phone supposed to be cloud voice express, was installed on 30-04-24, since then we have had no phones at a very busy time of year. I have made countless phone calls most days to resolve the issue but still no phones, I keep getting orders created and cancelled, I just don’t understand what is going on. Also I have tried complaining to BT but there does not seem to be anyway to do it other than the pretty useless call centre, who promise to help but never do.
hope someone can help.

Re: Cloud voice express not working

AdamC — Fri, 17 May 2024 16:28:04 GMT

Hi,

I am very sorry for the issues you are having. The BT Business complaints process can be viewed here BT Business complaints | BT Business

If I can help in anyway please privately message me and I can take your details for the account and assist.

Thank you

Adam

Re: Cloud voice express not working

Roydini — Sat, 19 Oct 2024 10:39:52 GMT

Frankly the service from BT is dreadful . Worst decision I have ever made to switch. They make it additionally complicated by insisting we have a business account and a separate voice express account.

Re: Cloud voice express not working

BethM — Mon, 21 Oct 2024 11:17:10 GMT

Hi Roydini

I'm sorry to hear you're unhappy with the Cloud Voice Express service, are you having issues with it?