topic Re: BT Expert cut off my Phone line in Phone line

BT Expert cut off my Phone line

kat — Mon, 28 Oct 2024 19:12:32 GMT

BT EXPERT engineer came to switch my dental practice from Analogue phone to digital .

I had the new BT Smart hub 3 router and BT Cisco phone they sent. He CUT OFF my analogue without getting my digital cloud voice working. He said it was someone in India that was to blame couldnt do anything an left.

NOW I HAVE NO WORKING TOMAKE OR RECIEVE CALLS.

Can anyone in BT help !!!!

Re: BT Expert cut off my Phone line

BethM — Mon, 28 Oct 2024 19:21:58 GMT

Hi kat

I'm sorry your line has been cut off. I replied to your previous post earlier in the month asking you to private message me so I could look into this for you - my offer still stands, please private message me.

Re: BT Expert cut off my Phone line

kat — Mon, 28 Oct 2024 21:01:22 GMT

Thank you for getting back to me I do hope someone at BT can help.The BT expert that came just succeeded in cutting off my phone only.

Re: BT Expert cut off my Phone line

kat — Thu, 31 Oct 2024 16:35:30 GMT

BethM,

Success got an email to tell me my phone number was added to my Cloud voice.My Bt Cisco desktop phone wouldn't work but Lady I called in India I think managed to get that working also.

Unfortunately I sent out many hundreds of letters out to patients in my dental practice telling them to call my giffgaff mobile number.

They will get them by the end of this week or begining of next

Re: BT Expert cut off my Phone line

kat — Thu, 31 Oct 2024 16:41:10 GMT

Anyway it's going to be confusing for patients but didn't know if we would ever get it working.Its a shame BT couldn't switch on the digital line on before they cut our analog phone off save us all the stress it has caused our staff . Extra work the last few days sending out letters to our patients.

Anyway it's working so thank you.

Re: BT Expert cut off my Phone line

BethM — Fri, 01 Nov 2024 16:56:39 GMT

Hi kat

Thanks for updating me - glad to hear it's working.