topic Re: Digital Voice in Phone line

Digital Voice

Marum — Fri, 20 Dec 2024 21:11:04 GMT

I currently have an FTTP connection with linked Cloud Voice Express and it is up for renewal in January. I'm not planning to move the broadband.

VoIP uses a Yealink base and handset - however usage is minimal although some key contacts use it maybe once a month and getting them to change will be difficult and I need to also retain the number

The renewal I am being offered excludes the Yealink and relies on a Smartphone App which I am not too enthusiastic about. So, two questions.

1. Can I continue will the existing Yealink?

2. Can I obtain the login details to allow me to migrate it to the Gigaset system my other numbers are linked to - obviously leaving the number with BT?

And anything else I need to be aware of?

Re: Digital Voice

BethM — Mon, 23 Dec 2024 14:32:22 GMT

Hi Marum

You can't use our Cloud Voice Express with 3rd party handsets. Did you get the Yealink from us?

Re: Digital Voice

Marum — Mon, 23 Dec 2024 15:00:21 GMT

Yes, BT supplied 2 years back

Re: Digital Voice

BethM — Mon, 23 Dec 2024 15:04:13 GMT

Hi Marum

Unless the renewal asks for the equipment back, you should be fine to continue on using it.