topic Re: Essential Digital Home Phone 090257 and business smart hub 3 in Phone line

Essential Digital Home Phone 090257 and business smart hub 3

peterposh — Wed, 11 Dec 2024 11:14:26 GMT

Current I have a yealink phone connected to my B Broadband , I also have a res broadband with phones, I was looking to use the Essential Digital Home Phone 090257 alongside the yealink handset. they will ring but remain locked stating "syncing"

Re: Essential Digital Home Phone 090257 and business smart hub 3

BethM — Wed, 11 Dec 2024 12:10:46 GMT

Hi peterposh

Only digital handsets provided by BT Business will work with our BT Business routers.

Re: Essential Digital Home Phone 090257 and business smart hub 3

faruk74summy — Mon, 30 Dec 2024 08:36:27 GMT

Hello,

It's great that both phones are ringing, but the 'syncing' message suggests there might be a setup or compatibility issue between the devices. I recommend checking if both devices are properly registered to the same network or if there are any settings that need to be adjusted for dual device operation. Have you tried reaching out to customer support for troubleshooting advice, as they might provide specific steps for resolving this syncing issue?