topic Re: Cannot Login to Cloud Voice Express in Phone line

Cannot Login to Cloud Voice Express

Boca — Sun, 26 Jan 2025 11:41:21 GMT

Trying to register with Cloud Voice Express,

entering my account details ( which successfully log onto BT Business account) simply throws me back to log-in page.

Have tried :- 2 mobiles ( Samsung A55 and A52 both running Android V14) reinstalling app (V 2.222.4) and restarting phones.

Any suggestions please?

Re: Cannot Login to Cloud Voice Express

Richard396T — Mon, 27 Jan 2025 06:09:06 GMT

Hello!

I'm sorry to hear you're having trouble registering with Cloud Voice Express. Here are a few suggestions: Clear the app's cache and data through your phone's settings, ensure both your phone's OS and the app are updated, reach out to BT Business support for further assistance, and try logging in using a different browser or device to see if the issue persists. I hope one of these solutions helps!

Re: Cannot Login to Cloud Voice Express

BethM — Tue, 28 Jan 2025 12:25:09 GMT

Hi Boca

Becca is looking into this for you as part of your complaint and will be in touch about this shortly.