topic Re: HELP! in Phone line

HELP!

osb1 — Wed, 05 Feb 2025 22:03:59 GMT

I thought posting on this forum would possibly offer me some Help, but after over. 160 views, I have had no reply from BT?

I am now on week 2 with no phone lines.

I was left no alternative, but to look for another provider, and can’t believe this, but BT have cancelled my order with them and will not release my telephone number.

Can someone please come back to me?

Re: HELP!

AlanM1 — Thu, 06 Feb 2025 08:30:19 GMT

Hi, I'm so sorry about this. Could you please click here: BT Business Phone Line Complaints so we can get more details and help. Thank you

Re: HELP!

peterposh — Fri, 07 Feb 2025 00:16:36 GMT

Good luck, the others are just as sh1t as BT, BT don't care

Re: HELP!

osb1 — Sun, 09 Feb 2025 16:10:15 GMT

This is just a link to the BT page?

You’ve just sent me down the same rabbit hole!

I need an actual e-mail address to directly speak to someone, who could sort this, without it being “escalated” with the assurance that someone will call me back and they don’t.

I need confirmation that you won’t cancel my order with my new provider, as you did last time, without any contact with me.

Re: HELP!

BethM — Mon, 10 Feb 2025 12:15:48 GMT

Hi osb1

Can you please send over a private message with details of the issue in question? Thanks

Re: HELP!

osb1 — Mon, 17 Feb 2025 16:37:37 GMT

Hi, I’m not getting the option to send a private message. I have a complaint no: IMP-142347585, someone has tried to call me, but conveniently says they can’t hear me!

i also eventually had a call fr a BT Business manager - Jamie Fitzpatrick, but he just said he will speak to his Manager, this was last Monday 10th Feb. I now also have no access to my online account, as it is coming up “inactive”. My phone line still has not been connected. I am on week 4, with no active phone line

Re: HELP!

BethM — Tue, 18 Feb 2025 12:51:37 GMT

Hi osb1

If you go to my profile, there should be an option to send a message, does this show for you?