topic No landline for weeks in Phone line

No landline for weeks

Nazd — Wed, 12 Feb 2025 22:32:39 GMT

Incompetent BT has messed up my business number. I do not have a landline for 3 weeks. They can't transfer from digital to analogue line that they suggested to do. Complain with head office going no where and my business is affected. What are my next steps? I will take them to court for loss of business but how to get the number back ? Thinking of contracting a newspaper to shame them.

Re: No landline for weeks

BethM — Thu, 13 Feb 2025 12:14:28 GMT

Hi Nazd

If you have a complaint open with the head office already, they will be the best people to deal with the issue. As per our complaints code of practice here, you can escalate complaints if you're unhappy with how it's being dealt with. You should have a point of contact for your complaint already, if not please send over a private message with details and I can chase this for you.

Re: No landline for weeks

osb1 — Sun, 16 Feb 2025 21:46:05 GMT

If you do this, I would more than happy give them my story too.