topic Re: Contract renewal and migration to Digital Voice in Phone line

Contract renewal and migration to Digital Voice

MAW — Thu, 05 Jun 2025 17:03:42 GMT

I’m currently renewing my contract and BTB are trying to charge me for an ATA to plug into my router (which doesn’t have a phone socket) to enable my existing digital compatible phones to work. Has anyone else had this experience? I thought transition to Digital Voice was meant to be free.

Re: Contract renewal and migration to Digital Voice

BethM — Fri, 06 Jun 2025 11:07:56 GMT

Hi MAW

Are you a business or residential customer? Digital Voice is the residential product. Business has different product offerings.

Re: Contract renewal and migration to Digital Voice

MAW — Fri, 06 Jun 2025 11:39:49 GMT

Trapped BTB customer unfortunately!

Re: Contract renewal and migration to Digital Voice

BethM — Fri, 06 Jun 2025 11:43:58 GMT

Hi MAW

If you're a BT Business customer, it's most likely Cloud Voice that is being offered to you. Digital Voice is a separate product for home customers (which I know is the focus of an advert campaign right now)

Re: Contract renewal and migration to Digital Voice

MAW — Fri, 06 Jun 2025 12:13:15 GMT

My terminology so you’re probably correct. But the charges that BTB are foisting on businesses as a result of this transition to digital are obscene. If this was happening to consumers there would be uproar.