https://business.forums.bt.com/t5/Phone-line/Broken-promises-how-to-complain-and-get-actual-results/m-p/95128#M4767 <P>Hi, I'm so sorry to hear that despite all your efforts we've failed to sort things out for you. I apologise. Would you mind sending over a private message with the official complaint reference, or any details we can use here, to escalate this for you now. Thank you so much, Alan</P> Wed, 23 Jul 2025 09:35:21 GMT AlanM1 2025-07-23T09:35:21Z https://business.forums.bt.com/t5/Phone-line/Broken-promises-how-to-complain-and-get-actual-results/m-p/95125#M4766 <P>We are a small business in the UK and rely heavily on telephone calls for business enquiries.<BR /><BR />Our phone line was connected by copper cable and we were pressured/pursueded to have this removed and take on a digital contract, which would provide us with Broadband and allow us to continue with our existing phone number.</P><P>After a few false starts the installation finally happened and the broadband was up and running within a few hours.<BR />However the phone line was not connected and we were told it would be the next day... then 2-3 days...then nothing. It is now well over a month without our essential business line.<BR />Many calls and hours of conversations with customer services have been made and many promises of action ( with dates given )&nbsp; have been made and broken.<BR /><BR />We have made official complaints and still nothing is happening.&nbsp; &nbsp;Even today we received a phone call with&nbsp;a promise to call back at a set time, which of course didnt happen.<BR />Something is seriously wrong with your communications and customer service.<BR />You have us over a barrel BT and in the meantime we are losing business due to your inability to get things done in a proper manner.<BR /><BR />I have looked into complaining to the communications ombudsman but that process takes at least 8 weeks before they look at it, by which time our business will really suffer and employee jobs may be lost.&nbsp;<BR /><BR />What do I do now ?&nbsp; How do I escalate this to someone who will take action and keep a promise. Please advise before my business goes down the drain.</P> Tue, 22 Jul 2025 16:28:45 GMT https://business.forums.bt.com/t5/Phone-line/Broken-promises-how-to-complain-and-get-actual-results/m-p/95125#M4766 MikeC5390 2025-07-22T16:28:45Z https://business.forums.bt.com/t5/Phone-line/Broken-promises-how-to-complain-and-get-actual-results/m-p/95128#M4767 <P>Hi, I'm so sorry to hear that despite all your efforts we've failed to sort things out for you. I apologise. Would you mind sending over a private message with the official complaint reference, or any details we can use here, to escalate this for you now. Thank you so much, Alan</P> Wed, 23 Jul 2025 09:35:21 GMT https://business.forums.bt.com/t5/Phone-line/Broken-promises-how-to-complain-and-get-actual-results/m-p/95128#M4767 AlanM1 2025-07-23T09:35:21Z