topic Re: Telecare Alarm in Phone line

Telecare Alarm

Mandy-LLL — Wed, 27 Aug 2025 09:45:46 GMT

BT has notice to us saying that if our business is using health care alarms, we need to let them know because these devices will be affected when the traditional landline is switched to the cloud. Their notice asks us to call 0800 121 7445 to register but the agent there transferred me to another department. The one who answered the call gave me another number. I called that number but the agent said she can't help.

I have already followed the guide given by BT but it does not work. What should I do?

Your guide to the PSTN switch off | BT Business

BT said we can register via online portal but it doesn't work for business account.

Re: Telecare Alarm

HannahC1 — Wed, 27 Aug 2025 14:24:57 GMT

Hi there Mandy-LLL,

Have you called our customer support number on 0800 800 152.

One of our advisors should be able to assist you.

Thanks,

Re: Telecare Alarm

Mandy-LLL — Fri, 29 Aug 2025 12:53:06 GMT

Hi Hannah,

The advisor asked me to send the details to manage.enquiry@bt.com. However, it is bounced back. It said this email address is invalid. Who can give help on this? The health alarm setting is very crucial. We don't it will be affected during line switching.

Re: Telecare Alarm

BethM — Fri, 29 Aug 2025 14:28:38 GMT

Hi Mandy-LLL

I'm sorry about this, can you please send over a private message to myself with your account details so I can look into this for you?