https://business.forums.bt.com/t5/Phone-line/Dealing-with-a-fault/m-p/95380#M4788 <P>Why do BT never contact you directly when you have an issue, I have raise &nbsp;two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call &nbsp;. Three months in and &nbsp;getting no were</P><P>&nbsp;</P><P>ref. &nbsp;VOL. 013965924652107</P><P>VOL 013964053906810</P> Wed, 03 Sep 2025 13:33:11 GMT Iantreadwell 2025-09-03T13:33:11Z https://business.forums.bt.com/t5/Phone-line/Dealing-with-a-fault/m-p/95380#M4788 <P>Why do BT never contact you directly when you have an issue, I have raise &nbsp;two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call &nbsp;. Three months in and &nbsp;getting no were</P><P>&nbsp;</P><P>ref. &nbsp;VOL. 013965924652107</P><P>VOL 013964053906810</P> Wed, 03 Sep 2025 13:33:11 GMT https://business.forums.bt.com/t5/Phone-line/Dealing-with-a-fault/m-p/95380#M4788 Iantreadwell 2025-09-03T13:33:11Z https://business.forums.bt.com/t5/Phone-line/Dealing-with-a-fault/m-p/95386#M4790 <P>Hi Iantreadwell</P> <P>&nbsp;</P> <P>If those are your complaint references, you need to contact the Residential team as this forum is for BT Business customers only - their forum is <A href="https://community.bt.com/" target="_blank">https://community.bt.com/</A></P> Thu, 04 Sep 2025 11:03:22 GMT https://business.forums.bt.com/t5/Phone-line/Dealing-with-a-fault/m-p/95386#M4790 BethM 2025-09-04T11:03:22Z