https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-phone-number-small-business/m-p/95865#M4874 <P>Had fibre installed a month or so ago. Learnt that we had lost our number/line. Acording to Sky BT had "cancelled" number and number was "lost". My wife and I have wasted a lot of our time trying to get this resolved being directed from "pillar to post", with no-one taking resposibility. We have been told that the number is still there in the "ether" but no-one seems to be able to help. At wits end.</P><P>Need this fixed, any ideas out there?</P> Tue, 09 Dec 2025 13:15:09 GMT mrdread 2025-12-09T13:15:09Z https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-phone-number-small-business/m-p/95865#M4874 <P>Had fibre installed a month or so ago. Learnt that we had lost our number/line. Acording to Sky BT had "cancelled" number and number was "lost". My wife and I have wasted a lot of our time trying to get this resolved being directed from "pillar to post", with no-one taking resposibility. We have been told that the number is still there in the "ether" but no-one seems to be able to help. At wits end.</P><P>Need this fixed, any ideas out there?</P> Tue, 09 Dec 2025 13:15:09 GMT https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-phone-number-small-business/m-p/95865#M4874 mrdread 2025-12-09T13:15:09Z https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-phone-number-small-business/m-p/95883#M4877 <BLOCKQUOTE><HR /><a href="https://business.forums.bt.com/t5/user/viewprofilepage/user-id/493498">@mrdread</a>&nbsp;wrote:<BR /><P>Had fibre installed a month or so ago. Learnt that we had lost our number/line. Acording to Sky BT had "cancelled" number and number was "lost". My wife and I have wasted a lot of our time trying to get this resolved being directed from "pillar to post", with no-one taking resposibility. We have been told that the number is still there in the "ether" but no-one seems to be able to help. At wits end.</P><P>Need this fixed, any ideas out there?</P><HR /></BLOCKQUOTE><P>Hello&nbsp;@<A class="" href="https://business.forums.bt.com/t5/user/viewprofilepage/user-id/493498" target="_self"><SPAN class="">mrdread</SPAN></A>,<BR />That sounds really frustrating — if the number is still recoverable, push for an official “number porting” request through Sky or BT escalations, as only their provisioning team can restore it.<BR /><BR /><BR />Best regards,<BR />Mabel Brown<BR /><BR /></P> Fri, 12 Dec 2025 12:51:28 GMT https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-phone-number-small-business/m-p/95883#M4877 mobel598brown 2025-12-12T12:51:28Z