topic Re: BT Onephone decommissioning in Phone line

BT Onephone decommissioning

HayleyS — Wed, 05 Nov 2025 15:00:53 GMT

As the BT Onephone system is being decommissioned in March 2026, I will be glad to cancel our services with BT & go elsewhere for our telephony. This is due to a long history of awful service & underhand sales techniques which have cost us tens of thousands of pounds, nearly causing our business to go into liquidation. I am however currently being bullied by BTLB into signing another 3 year contract with BT. I need assurances that I will not be charged any termination costs or charged until the end of our contract period which ends mid 2027 for something that BT is enforcing but I don't seem to be able to get any answers!

Re: BT Onephone decommissioning

BethM — Thu, 06 Nov 2025 12:57:22 GMT

Hi HayleyS

Just to confirm - you are already in contact with the LB team? They would the ones dealing with this and could advise if ETCs would be applicable.

Re: BT Onephone decommissioning

HayleyS — Thu, 06 Nov 2025 13:39:11 GMT

I have been contacted by 5 different LB team members but it seems that as soon as they realise I am not interested in extending my contract with BT or there is no sale for them, they don't reply. Its very difficult to get hold of anyone either by e-mail or telephone, the communication is awful

Re: BT Onephone decommissioning

BethM — Thu, 06 Nov 2025 15:48:25 GMT

Hi HayleyS

In that case, I would just go straight to BTOP - portal.btonephone.com or via telephone 0345 154 8844

Re: BT Onephone decommissioning

tecpartners — Mon, 15 Dec 2025 12:27:08 GMT

Totally agree. We have been suffering with BTOP for 3 years. We are leaving BT altogether in March whether they like it or not!

Re: BT Onephone decommissioning

tecpartners — Mon, 15 Dec 2025 12:28:28 GMT

I am bring ignored by our LB team, they refuse to confirm that we are free to leave BTOP in March without penalty, now they're ignoring our emails. wonderful

Re: BT Onephone decommissioning

AlanM1 — Tue, 16 Dec 2025 09:20:16 GMT

Hi, my service colleagues will look into this further for you here: BT Business Complaints I'm sorry you've had to take to community to highlight this.