https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-business-phone-number/m-p/96415#M4910 <P>We decided to switch from Chess ICT to BT Business for broadband and landline.</P><P>The broadband connected with no problem, the phone line was supposed to be transferred over on Monday 13th April 2026, AT THIS TIME WE STILL HAVE NO PHONE LINE AFTER 5 DAYS!&nbsp; Our&nbsp;business depends heavily on incoming calls for the service we provide including urgent and time-sensitive work.</P><P>I have called daily and have to explain the whole situation again and again with no resolve, one day being 7hrs long!</P><P>We have had the number for many years and the loss is destroying our business! Even worse, NO-ONE at BT cares in the slightest!</P><P>I have tried every form of contact with no result.&nbsp; Ofcom wont get involved for 6 six weeks, but buy this time we will have no business!&nbsp;&nbsp;</P><P>Please can anyone help?</P> Fri, 17 Apr 2026 17:33:11 GMT Greenwood 2026-04-17T17:33:11Z https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-business-phone-number/m-p/96415#M4910 <P>We decided to switch from Chess ICT to BT Business for broadband and landline.</P><P>The broadband connected with no problem, the phone line was supposed to be transferred over on Monday 13th April 2026, AT THIS TIME WE STILL HAVE NO PHONE LINE AFTER 5 DAYS!&nbsp; Our&nbsp;business depends heavily on incoming calls for the service we provide including urgent and time-sensitive work.</P><P>I have called daily and have to explain the whole situation again and again with no resolve, one day being 7hrs long!</P><P>We have had the number for many years and the loss is destroying our business! Even worse, NO-ONE at BT cares in the slightest!</P><P>I have tried every form of contact with no result.&nbsp; Ofcom wont get involved for 6 six weeks, but buy this time we will have no business!&nbsp;&nbsp;</P><P>Please can anyone help?</P> Fri, 17 Apr 2026 17:33:11 GMT https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-business-phone-number/m-p/96415#M4910 Greenwood 2026-04-17T17:33:11Z https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-business-phone-number/m-p/96423#M4911 <P>Hi Greenwood</P> <P>&nbsp;</P> <P>I can see you have an open complaint about this issue currently so I am reaching out to the team handling this to ask for it to be picked up ASAP. They will contact you directly.</P> Mon, 20 Apr 2026 11:37:47 GMT https://business.forums.bt.com/t5/Phone-line/BT-have-lost-my-business-phone-number/m-p/96423#M4911 BethM 2026-04-20T11:37:47Z